Vendor Oversight & Management
Vendor Oversight & Management are high-impact activities that ensure all parties involved in the study are performing to contract, aligned with study goals and delivering quality data on time.
Support from ClinOps Specialists will be especially valuable for Sponsors managing multiple vendors or lacking internal resources for close oversight.
Our oversight ensures vendor accountability and collaboration at every stage of your study.
Let’s Make Your Vendors Work Smarter, Not Harder.
Vendor oversight and management typically encompasses the following components:
Vendor Oversight Activities
- Establish vendor oversight plans
- Review and track vendor deliverables, Key Performance Indicators (KPIs) and milestones
- Escalate, resolve and track issues
- Oversee budgets and invoices
- Plan and execute governance meetings
- Implement audit preparation and documentation review
Vendor Onboarding & Transitioning
- Support Request For Proposal (RFP) and vendor selection
- Coordinate kick-off meeting(s)
- Develop cross-functional onboarding tools and SOP alignment
- Implement offboarding and knowledge transfer during transitions or handovers
Vendor Relationship Management
- Implement regular communications with vendor leads (status calls, performance reviews)
- Align vendor activities with protocol and regulatory timelines
- Facilitate collaborative problem-solving
- Harmonise workflows across vendors
Performance Monitoring
- Provide KPI dashboards (e.g., data query resolution time, lab result turnaround time, system uptime)
- Track adherence to Service Level Agreements (SLAs)
- Manage vendor change orders and scope changes
- Identify risks (e.g., underperformance, timeline slippage, compliance issues)